A Patient Access Associate 1 consistently delivers exceptional patient experience, and understands how their contributions impact the organization's achievment of its mission and Key Results. Registers and schedules patients accurately, efficiently, and professionally to ensure data integrity and facilitate timely claims processing, as well as, collecting patient liabilities at point of service.
Registers or schedules patients accurately, efficiently and professionally to ensure data integrity and facilitate timely claims processing.
Uses system and regulatory compliance guidlines during the registration to assure Proper Patient Identification, in support of patient safety.
Obtains and verifies all necessary demographic and billing information.
Explains forms and obtains patient signatures.
Determines amount of patient payments, collects payments at point of service, or refers to appropriate party for follow up.
Applies appropriate departmental guidelines to ensure the financial security of patient accounts.
Coordinates with referring physician's office, clinical department(s) and/or other appropriate personnel to exchange necessary information and determine schedule.
Communicates effectively and professionally via phone and in person.
Has respect for and understanding of interdepartmental teams.
Provides exceptional customer service and demonstrates service excellence to patients, their families, and other internal/external customers at all times.
Follows department policy to meet billing requirements and regulatory compliance.
Uses problem solving skills to troubleshoot issues that may arise and escalate as necessary.
Supports the culture of Inova Health System and exemplifies Inova's Standards of Behavior.
Licensure/ Certification/ Registration:
Complexity of Work:
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.
Personal Protective Equipment:
Follows Standard Precautions using personal protective equipment as required.
Required Work Experience:
1 year of customer service or 1 year of experience in a medical setting or associates degree
Internal Number: 56996BR
About Inova Health System
Inova is a global leader in personalized health, which leverages precision medicine to predict, prevent and treat disease, enabling individuals to live longer, healthier lives. At Inova, we serve more than two million people each year from throughout the Washington, DC, metro area and beyond. Inova's mission is to improve the health of the diverse community it serves through excellence in patient care, education and research. At Inova, more than 16,000 employees demonstrate their commitment every day to providing the community with expert, world-class, compassionate patient care.