About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
The FM Client Engagement Project Manager role will be responsible to drive the LIBOR/IBOR client engagement and transition strategy and approach with senior stakeholders across the FM business, functions and geographies.
This is a hands-on project manager role, where the role holder will be expected to plan and deliver needed activity end-to-end, leveraging support as available from both BAU resource and other project members not necessarily under their direct management.
This person will work in close partnership with the bank-wide IBOR transition programme team to successfully deliver the front-to-back changes required for FM. Strategy
Develop and manage the Client Engagement Strategy across the full IBOR Transition for FM in association with other CCIB Businesses to ensure a joined-up approach, with the client journey and business outcomes at front of mind.
Clear practical view of client outreach campaigns to deal with IBOR Fallbacks, impacts of CCP Discounting Switches, potential requests for Contract Conversion (Repricing), and other IBOR impacts throughout the IBOR Transition period through 2020 and 2021.
Drive the client engagement and transition for FM with senior stakeholders across business, functions and geographies including Sales and Trading, Global Banking, Operations, Legal, Risk, Compliance, etc
Work closely with other CCIB Businesses and the combined CCIB Client Engagement programme workstream to ensure co-ordination of client engagement activity across CCIB businesses, with FM needs being addressed in a timely and effective way.
Run the FM Client Engagement Working Group meetings
Work closely with the Contract Repapering Vendor solution to ensure the FM Client Engagement Strategy is fully implemented within their approach, FM Business Outcomes are achieved, and there is clarity in terms of operating model between the Vendor and FM teams (project team, FM Operations, FM Legal).
Responsible for development of client lists for outreach, ensuring accurate capture of client scope, and facilitation of timely Sales review in advance of outreach.
Tracking of outreach status and outcomes.
Communication of client outreach to impacted FM business stakeholders in advance of outreach, during outreach and at the end of the outreach.
Coordinate responses to regulatory requests, including data and business plans
Seek opportunities to add value for clients and client-facing teams through thought-leadership and arranging briefing / training sessions as needed
Manage internal communications to different stakeholder groups to ensure they are kept up to date with relevant industry developments and project milestones
Develop training for front office to support client engagement and transition activities
People and Talent
Partner with Legal and Client Outreach teams to manage any changes for FM clients
Work with the Project Management Office and central programme team to ensure proactive communication on status and issues throughout the programme, and manage ongoing governance with the Bank's Project Management Standards
Work effectively within the programme governance to support overall IBOR Transition objectives.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the FM IBOR Client Engagement work to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
PRA/FCA prescribed responsibilities.
FM IBOR Programme Manager, FM IBOR Sales Representatives, CCIB Client Engagement Team, Contract Remediation Team.
Our Ideal Candidate
Prior experience in Financial Markets Front Office projects.
Experience in large regulatory change and/or complex front-to-back projects e.g. MiFID II, EMIR/ Dodd Frank Derivatives Reform, Brexit.
Experience developing and delivering client engagement strategy for a large global regulatory programme, preferably in a Markets Division.
Expertise in client scoping, definition of client lists, client communication development, and end-to-end management of client outreach
Experience in developing training for front office to support client engagement and transition activities.
Strong understanding of derivatives transactions, particularly Interest Rate Derivatives.
Ability to articulate complex issues concisely, communicate effectively and comfortably and problem-solving skills.
Strong ability to influence people without direct authority.
Strong interpersonal and relationship building skills to successfully drive IBOR transition agenda with senior stakeholders.
Ability to work in a cross-functional team spread across multiple geographies.
Project Management qualification (PMP, PRINCE2) preferred but not essential.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.
We are looking for candidates that align to our culture and values, which are an important part of who we are and what we stand for as an organisation. To be considered as a candidate, you will be required to complete a Valued Behaviour Assessment - this is an online assessment of your alignment and behavioral fit to our culture. The test takes approximately 30 minutes to completes and is mandatory. Should you not complete this assessment, you will be considered as not meeting the requirement of the role.