Client Platform Engineer (Professional Technologist 3) - ITS 15159
The Information Technology Services department at West Virginia University is seeking applications for a Client Platform Engineer (Professional Technologist 3). This position will design, manage and administer WVU's Windows Virtual Desktop (WVD) infrastructure in Microsoft Azure. WVD will be used by WVU to replace the need for physical client computer systems in many scenarios. Initial use cases for WVD will include moving physical computer labs to cloud-based virtual environments, providing WVU client computer environments that meet regulatory requirements, and providing remote access to virtual desktops on the WVU network. As WVD evolves, this position will be responsible for identifying new use cases for virtual desktops, testing solutions and scenarios, and providing recommendations, guidance, and cost estimates to IT leadership.
This position is responsible for the planning, design, implementation and operation of WVD. This includes research and self-led training on the WVD service, design and development, and operational administration of the WVD service. This position will work alongside other IT groups to provide virtual desktop and application services that meet customer requirements and comply with WVU policies and standards. This position will manage security and access to the WVD system, as well as providing expert guidance and instruction where needed.
In order to be successful in this position, the ideal candidate will:
Be responsible for WVU's Windows Virtual Desktop (WVD) implementation. This solution provides virtual desktops to students, employees, and staff using Microsoft's Azure Cloud infrastructure. WVD will replace the need for many physical client computers at WVU including many academic computer labs and training classrooms. Responsibility for WVD administration includes virtual server management, network file share management, network infrastructure, PowerShell coding, and a good understanding of cloud infrastructure.
Be responsible for Microsoft Azure Cloud administration. This includes planning and design of organizational infrastructure in Azure Cloud, providing scope and cost estimates for various Azure projects, understanding public/hybrid cloud environments, and engineering server and serverless based solutions in Azure.
Be responsible for desktop and application virtualization technologies. This position will stay informed on current WVD/virtualization technologies as they emerge. This position will be responsible for the analysis and testing of new WVD/virtualization technologies and providing recommendations to senior leadership on changes or improvements to WVU's WVD implementation.
Research, design, test, and implement WVD solutions that reduce cost, resources, and administrative overhead. Solutions may include code-based automation, DevOps, GitHub, and other strategies as appropriate. As lead engineer for the WVD system, design should be focused on automation and scalability.
Manage Active Directory and Group Policy administration.
Be responsible for administration of storage accounts, file shares and folder structures in Azure.
Follow federal, state, and WVU policies when designing virtual desktop solutions. Recommend WVD solutions where applicable for compliance scenarios including but not limited to NIST-800-171 and GLBA.
Prepare technical documentation including but not limited to infrastructure/application diagrams and flowcharts, code notation, knowledge base articles, and technical training/process instructions.
Work independently on multiple complex projects with minimal oversight. Ability to manage time and independently prioritize projects and tasks. Position will be motivated to find and implement solutions independently based on goals given by supervisor.
Be responsible for the development of WVD solutions with minimal instruction. This position will do the research, test solutions, work with vendors and other ITS groups as needed, and present recommendations to ITS leadership.
Be subject Matter Expert for WVD. This position will provide guidance and solutions for ITS customers and college IT departments.
Software licensing analysis, including but not limited to analysis of End User License Agreements (EULAs), administration of licensing servers and administration of software metering software.
Bachelor's degree in an IT centric field and/or equivalent combination of education or experience.
One (1) year experience in the following:
Administering server operating systems in an enterprise environment.
Experience with server/desktop/application virtualization technologies (i.e. Azure, AWS, VMWare, Citrix.
Managing Microsoft Active Directory.
Knowledge of Microsoft server operations systems.
Knowledge of public/hybrid cloud architecture.
Knowledge of Microsoft Azure.
Knowledge of virtualization technologies including but not limited to virtual servers, remote desktop services, application virtualization, and virtual desktop infrastructure (VDI).
Knowledge of Active Directory and Group Policy management.
Demonstrated ability to prepare technical documentation and justify approach used, resolve complex issues, explain and/or train staff on technical features related to WVD and desktop/application virtualization.
Ability to manage multiple projects and tasks and prioritize as needed with little oversight.
Strong interpersonal skills with the ability to interact at all organizational levels with technical staff, managers, and end-users.
At West Virginia University, we pride ourselves on a tireless endeavor for achievement. We are home to some of the most passionate, innovative minds in the country who push their limits for the sake of progress, constantly moving the world forward. Our students, faculty and staff make this institution one of the best out there, and we are proud to stand as one voice, one university, one WVU. Find out more about your opportunities as a Mountaineer at https://talentandculture.wvu.edu/
West Virginia University is proud to be an Equal Opportunity employer, and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.
Job Posting: Jul 29, 2020
Posting Classification: Non-Classified
Exemption Status: Exempt
Benefits Eligible: Yes
Internal Number: 208143
About West Virginia University
West Virginia University, founded in 1867, has a long and rich history as a public, land-grant institution. WVU encourages scholarship and offers high-quality academic programs while serving the state of West Virginia and the nation. WVU statewide includes campuses in Beckley, Charleston, Keyser, Martinsburg and Morgantown – which has been ranked as a #1 Small City in America. WVU is an R1 Doctoral Research University (Highest Research Activity), one of only 115 nationwide. WVU offers 212 degrees throughout the 14 colleges and schools. Areas of specialty include STEM education, healthcare in Appalachia, shale gas utilization, radio astronomy and forensics. WVU researchers have helped confirm the existence of gravitational waves and uncovered diesel vehicle emissions discrepancies. Statewide, there are over 31,000 graduate and undergraduate students along with 190,000 alumni worldwide. WVU is reinventing West Virginia’s future by strengthening education, healthcare and broad-based prosperity.