The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.
The Community Quality Program Manager is a new role for the SCCA. We are seeking a strategic, charismatic, analytic and agile leader with the desire to both oversee a portfolio of work and roll up their sleeves as an independent contributor. This role will provide vision and expertise in service to ensuring the provision of high-quality cancer care to SCCA patients at our community clinics, with a primary focus on the clinic at Overlake. This leader is responsible for guiding the measurement, monitoring and evaluation of care at all SCCA Community Sites. In addition, this role will own the quality engagement with SCCAs network affiliate sites.
This role partners with community sites (Leadership, Operations and Clinical/Medical teams) to assess quality performance, identify gaps and use a formal quality improvement methodology to facilitate improvement. The Program Manager will be the single point of contact for Community and Network Affiliates, but will bring in colleagues from Patient Safety, Accreditation and Regulatory Affairs, Infection Prevention, Patient Experience and Equity, Quality Measurement and Outcomes to support quality improvement as needed. This role will be expected to gain familiarity with each community site through site visits and regular check ins. 75% of the role should be dedicated to quality improvement at the Overlake community clinic.
Oversee quality measurement and improvement priorities, framework and target-setting with support from Quality leadership and partnership from Community site teams.
Ownership of Quality Dashboard for all community sites, which includes: target-setting, developing metric definitions, annual review of quality measures for inclusion, quarterly delivery, communication and review with all pertinent stakeholders and corrective action planning for any metric that is not meeting a target.
Identify gaps in quality of care and facilitate quality improvement projects utilizing formal quality improvement process.
Partner with Patient Safety and Infection Prevention teams on safety event reviews, root cause analyses and action planning for reported serious safety events as well as education around new or revised patient safety or Infection Prevention standards.
Partner with Patient Experience team on patient satisfaction, patient relations and patient & family engagement.
Lead quality improvement efforts related to care effectiveness and utilization.
Co-develop approach to network affiliate quality with SCCA Network & Outreach Department and Network Affiliate Sites
Own Quality Engagement with Network Affiliate Sites
Collaborate with Community Hospital Partners quality and safety teams to create an integrated cancer quality dashboard, align quality improvement initiatives and develop processes to share and monitor patient safety events and patient feedback.
Key Skills, Knowledge & Abilities:
Expert at building and maintaining relationships remotely
Excellent oral and written communication skills with an ability to adapt communication strategies based upon demands of community partners
Ability to manage and organize a large portfolio of work
Ability to analyze and interpret data to make informed and executive-level recommendations
Experience engaging, motivating and managing teams
Domain expertise in healthcare quality measurement- oncology specialization a bonus
Ability to managing cross-disciplinary teams (clinical and non-clinical) through large improvement initiatives
Ability to develop measurable goals and demonstrate quantitative change or improvement
Ability to apply systems thinking to problem solving
Ability to negotiate and gain consensus in complex situations
Knowledge of value-based payment programs, specifically quality elements of value arrangements
Skilled at presenting high level, complex ideas in various formats (slide presentations, memos, talks)
Required: Bachelors Degree
Preferred: Masters Degree: MBA, MHA, MPH or MPA
At least 3 years in healthcare, ideally in community healthcare systems
At least 3 years leading programs and/or teams
Experience with formal quality/performance improvement methodologies and processes
Our Commitment to Diversity
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at email@example.com or by calling 206-667-4700.
The Seattle Cancer Care Alliance was incorporated in 1998 as a separate, jointly governed non-profit that included the cancer programs of three partners. Seattle Cancer Care Alliance is a cancer treatment center that unites doctors from Fred Hutchison Cancer Research Center, University of Washington Medical Center, and Seattle Children’s. The purpose of this organization is to provide state-of the-art patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond. The Seattle Cancer Care Alliance is the only NCI-designated comprehensive cancer center in the Northwest, and according to the National Cancer Data Base, Seattle Cancer Care Alliance patients in general have better survival rates than patients treated at other cancer treatment centers.