About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
To work closely with internal parties, including operations and channels to monitor the end-to-end process and improve customer satisfaction on product and service quality
To work closely with BRM, Compliance and Ops Risk to ensure business compliance to internal police and procedure as well as external regulatory requirement via process design of CASA products
Cost saving initiation
To support various cost saving initiation to reduce the cost of the bank
To work on different Country and Group initiation related to cost saving, compliance to internal control and external regulatory requirement of CASA products
People and Talent
Management relationship with key stakeholders to achieve ultimate business objectives
Build and maintain team cohesiveness and staff loyalty
Raising management standard and control
Ensure compliance to regulatory and corporate policies and procedures of CASA products
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the team to achieve the outcomes set out in the Bank's Conduct Principles : [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Legal & Compliance, Operational Risk Management, Operational Excellence & Branch Support, Business Development, Digital Banking, Project Management Office, Financial Crime Risk, Country Technology Management, Retail Banking Operations, Fraud Risk Management, Process Governance, Client Journey, Segment Management
Manage CASA product and process design and ensure product competitiveness in the market
Develop business case on business initiations and provide input on testing as well as roll out plans
Lead and drive the new initiatives by creating detailed business requirements for technology development
Work closely with different risk stakeholders, Legal & Compliance to ensure the new initiations and process comply with external regulatory requirement as well as internal policy and procedure
Work closely with stakeholders from channels, marketing and segment to smooth development and execution of legacy process
Work closely with supporting functions including branch, operations, technology, customer service, customer experience to properly design end-to-end process and improve customer experience on product and service quality
Deliver the job objectives in accordance with the Bank's code of conduct and compliance requirements, ensuring that anti-money laundering and customer-centric principles are embedded in the day-to-day activities
Our Ideal Candidate
Knowledge in process, regulatory requirement relevant to deposit products and digital payments
Stakeholders management and project management skills
Attention to details and good problem solving ability
Good communication, writing and presentation skills
Sensitive to number and analytical skills
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.