The Re-engineering Process Group Mgr manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities. Typically, a direct report to a C16 role and function as an intergral member of the functional leadership team within a country/site location, job family, or line of business.
Responsible for setting process improvement reengineering vision/strategy and translating into capability building training & mentoring internal staff technical & change management expertise development, as well as, extending it across the business.
Drive execution to increase operational efficiency, reduces process variation, and consequently gaps in customer experience; increase growth & innovation.
Prioritize and plan portfolio of meaningful initiatives across businesses, in collaboration with senior leadership, reengineering partners, and corporate support if/when applicable; includes development of reengineering project funnel & individual project scoping.
Interfaces with different lines of businesses.
Responsible for leading & managing dynamics of cross functional & business wide process improvement reengineering initiatives.
Secures initiatives/project sponsorship from senior leadership, and facilitates resolution of differences between various sponsors, and stakeholders, over prioritization and timely execution of reengineering initiatives; effectively promotes the need for reengineering, and persuades senior leadership around agreement and support of required change.
Integrate reengineering approach and methodology, as an enabler to the successful execution of the organization's business strategy.
Instill a continuous improvement mindset within and across all lines of business and corporate.
Directly manage staff, responsible for performance management, compensation decisions, and staff's career planning & development. Provides ongoing communication & reporting on the progress of reengineering initiatives to senior business leaders, re-engineering partners, and corporate.
Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
Performs other duties and functions as assigned.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
15+ years experience in a related role with extensive experience in business, functional and people management.
Lean/Six Sigma Master Black Belt Certification.
Broad and comprehensive knowledge and understanding of banking operations including regulatory requirements and reengineering. People management skills. High level of discretion and judgment in the application of reengineering principles.
Consistently demonstrates clear and concise written and verbal communication
Ability to rationalize and work through organizational change. Proven track record in terms of evaluating process performance across key metrics and envisioning ways to reengineer the process to create significant improvement across all key variables.
Ability to influence and engage in a consultative mode with various senior stakeholders across business, operations, technology and compliance to define the strategic scope, a problem solving approach and engage a team that effectively will lead the reengineering process to achieve the envisioned results.
Ability to lead and motivate diverse teams in multiple locations, including senior managers. High potential employee with focus on delivery.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------- Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - SG ------------------------------------------------------ Time Type : ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE . To view the "EEO is the Law" poster CLICK HERE . To view the EEO is the Law Supplement CLICK HERE . To view the EEO Policy Statement CLICK HERE . To view the Pay Transparency Posting CLICK HERE .