About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Primary responsible for New to Bank on-boarding (NTB)
Follow-up and collect documents from client (depending on client sensitivities) ensuring the "Once to Client" rule is adhered to as much as is practical
Review documentation received from Client and/or RM to:
Ensure documentation "correctness" (i.e. that the document is "true"/ accurate and conforming to relevant standards)
Ensure documentation "completeness" (i.e. that all documents required for AO or CDD/ GIC have been obtained and all required fields in AO form are filled in)
Scan, upload and correctly tag the documents per global documentation standards and perform the "make" of the case in the bank approved system.
Inform product partners on completion of CDD to commence downstream implementation of facilities & accounts, track progress/ completion and report status to interested parties.
Co-ordinate with offshore teams for periodic review clients and facilitate documentation collection from business/clients
Support GIC/ network account opening related process as appropriate
Track TAT on E2E client on boarding process, identify blockages/ hotspots and timely escalations
FATCA, CRS - sourcing and validation of client tax documents when required / on site advise for exceptional circumstances
Work with the Checker team to ensure completion and turn around times are adhered too.
Review weekly CDD report to identify upcoming cases for client segment
Work with client team to identify cases that are still required vs. cases that should be off-boarded
Identify missing/ additional documents required for CDD(et al) reviews
Follow-up and collect documents from client (depending on client sensitivities)
Initiate review cases on RMWB and track to completion
Liaise with CET and FCR teams locally (if exists) and in the network
Respond to segment relevant KYC requests from the network as appropriate
Risk Management - Key measurables
Fast TAT and high accuracy and completeness rate on account opening and CDDs
Improved client experience through reduction in rework rates for CDD cases
Reduce overdue case percentages within client segment and FI/IC as a whole
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Our Ideal Candidate
Good background of CDD both policy and procedures.
Working knowledge of CDD covering Corporate and Financial Institutions clients
Knowledge of Financial Crime risk / Anti-Money Laundering and Credit related Risk is an advantage.
An analytical and enquiring mind.
Good attitude and work well within teams is essential.
Strong verbal and written communication skills
Diligent and detail oriented.
Credit and documentation experience preferred
Experience with Cash Management systems preferred
Client facing experience preferred
Ability to work with minimum supervision in a fast paced and dynamic environment
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.