Adventist Health White Memorial is a unique faith-based teaching hospital serving East Los Angeles and the surrounding area. The non-profit, 353-bed hospital is committed to improving the health of the community by providing high quality and comprehensive care with inpatient and outpatient services. White Memorial has served the community for over 100 years, and today is regionally recognized for state-of-the-art technology and specialty care services provided by some of the best physicians in Los Angeles whose credentials include pioneering research, ivy-league education and a commitment to compassionate and culturally-competent care. In 2019 Adventist Health White Memorial won the prestigious Malcolm Baldrige National Quality Award.
We're looking for someone to join our team as a Patient Care Executive who:
The Patient Care Executive has overall accountability for providing leadership, strategic direction and administration of day-to-day operations associated with direct patient care activities in all care settings. The position is responsible for leading, supporting and modeling a mission and service-oriented culture focused on patient safety, quality, patient experience and employee engagement 24 hours a day, 7 days a week. This executive position serves as a member of the executive leadership team at the organization and system levels.
Functions as an integral member of the organization and system leadership teams to provide effective leadership and to coordinate leaders to deliver nursing care, treatment, and services. Assumes an active leadership role and represents nursing with the organization's governing body, medical staff and other clinical leaders in the organization's decision-making structure and process. Leads and provides oversight of the strategic development, implementation, and maintenance of strong, comprehensive clinical and/or operational services and programs that meet the needs of populations in the community and aligned system initiatives. Establishes a framework for patient care management within the facility, taking into account patient mix, community needs, staff skills and knowledge, available personnel, material resources, regulatory requirements and healthcare expectations. Strategizes and leads process improvement focused on innovative care delivery and/or operational models designed to improve clinical services, outcomes, patient throughput, and patient safety in all care settings. Provides leadership to clinical teams to deliver nursing care, treatment, and services. Creates a vision for patient experience; evaluates and acts on feedback from the voice of the patient and family. Champions, models, and promotes service excellence philosophies and behaviors within the organization. Promotes a patient centered, healing environment and fosters an environment for superior service and care delivery.
Works in collaboration with the CMO and establishes positive collaborative working relationships with physicians and other colleagues and departmental leaders to foster the organizations philosophy and goals and helps to achieve the organizational goals. Builds and supports effective collegial relationships with applicable internal and external constituents and stakeholders to ensure optimal operating effectiveness and strategic positioning. Represents the organization in community meetings and activities. Acts as a liaison and collaborates with nursing educators and appropriate nursing leaders to influence nursing education curricula (as available). Promotes the use and implementation of technology in the workplace in order to streamline operations, facilitate communications, and optimize work processes. Ensures and fosters a high level of collaboration within a highly matrixed team environment in order to coordinate activities, review work, exchange information, and resolve complex issues.
Champions an environment where patient safety is pervasive in all care settings and is an integral part of all business activities. Articulates and demonstrates an expectation for continuous improvements in patient safety and quality. Oversees the development, implementation, and monitoring of an effective, ongoing program to measure, assess, and improve the quality of patient care, treatment and services delivered to patients. Makes certain that hospital-wide quality assessment and performance improvement and training programs address problems identified by the individual responsible for infection prevention and control and that corrective action plans are successfully implemented. Maintains a working knowledge of current clinical practice and the regulatory requirements affecting the practice. Demonstrates an in-depth knowledge of healthcare economics and policy. Provides a culture for coordination of care, treatment, and services among the hospital's different programs, services, sites and departments. Leads and ensures continuous improvement in care management, care transitions and utilization management across the organization.
Promotes quality by incorporating current nursing research findings, nationally recognized professional standards, and other expert literature into policies and procedures governing the provisions of nursing care, treatment, and services.
Adventist Health is more than an award-winning health system. We provide whole-person care to our communities and champion the greater good - from the operating room to the boardroom, we are driven by our unique passion to live God's love through health, wholeness and hope. From Oregon to Oahu, we have a calling to always do more. Now is your chance to apply your passion to our mission.
You'll be successful with the following qualifications:
Bachelor's Degree in Nursing (BSN), or related field: Required
Master's Degree in nursing or related field, or the knowledge and skills associated with an advanced degree or written plan to obtain these qualifications: Required
DNP Degree in Nursing Executive Leadership: Preferred
Ten years management experience demonstrating leadership development and competency: Preferred
Five years nursing leadership experience: Preferred
Certification in Executive Nursing Practice Exam (CENP) or Nurse Executive Advanced (NEA) Certification: Preferred
Registered Nurse (RN) licensure in the state of practice: Required
Internal Number: 39979
About Adventist Health
Adventist Health is a faith-based, nonprofit integrated health system serving more than 80 communities on the West Coast and in Hawaii. Founded on Seventh-day Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care agencies, hospice agencies and joint-venture retirement centers in both rural and urban communities.
Our compassionate and talented team of 37,000 includes associates, medical staff physicians, allied health professionals and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope. Together, we are transforming the American healthcare experience with an innovative, yet timeless, whole-person focus on physical, mental, spiritual and social healing.
Living God’s love by inspiring health, wholeness and hope.
Be love: Love matters. Treat yourself with love and care so that you are free to love and care for others. Be trustworthy, forgive freely and find common ground.
Be a force for good: Be courageous. Take action. Whether it is through your position or your passion, work to impact your community for the better.
Be a mission owner: Own your role, find yo...ur talent and know that your contribution is mission critical. Ask yourself, “How do I inspire health, wholeness and hope?”
Be welcoming: Recognize all people are created equal and embrace them in hospitality as you would a cherished friend.
Be curious: Seek to understand how things work and why. Innovate and be open to new ideas and approaches. Own your mistakes and learn from them.
Be brilliant: Leverage your best talents and skills to shine. Make promises and keep them. Always expect the same from others.
Compelled by our mission to live God’s love by inspiring health, wholeness and hope, we will transform the health experience of our communities by improving physical, mental and spiritual health; enhancing interactions; and making care more accessible and affordable.