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Manager Language Services
Denver Health
| Job Summary The Manager of Language Services provides leadership, direction and coordination of the operations, budget and medical interpreting staff, including responding to daily needs/requests from internal and external customers and staff, providing supervision and coaching of staff and contract interpreters, and processing invoices for contracted services. Ensures compliance with legal and regulatory requirements and develops best-practice and service benchmarks in the area of linguistically appropriate services across Denver Health. When needed to ensure appropriate level of service for patients & families, will provide interpretation for Denver Health patients, families and staff.
Responsibilities
Knowledge, Skills & Abilities Knowledge, Skills and Abilities 1. Analytical and logical thinking skills. 2. Strong organizational and prioritization skills. 3. Provide excellent customer service in a support environment and relate to a diverse patient population, including excellent telephone skills. 4. Excellent follow through and detailed oriented with a high level of accuracy. 5. Prioritize and perform a multitude of duties. 6. Inspire trust and demonstrate strong leadership skills, working within a fast paced environment. 7. Provide team support with patience, respect, and equality. 8. Able to maintain a working knowledge of each area to ensure competency in all departments' functions. 9. Bilingual skills. Computers and Technology 1. Proficient in Microsoft Office Suite (Outlook, Word, Excel, Powerpoint). 2. Epic EMR experience preferred 3. Knowledge of call center technology such as Cisco, Verint Certificates, Licenses and Registration 1. Certification in a medical terminology course preferred.
Education * Bachelor's Degree (Required) Or Associates and 10 years of experience. Or High School Degree and 13 years of experience.
Experience * 5 years of experience in language or interpretation services and 1 year of experience as a leader Credentials
Location Shift Work Type All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 525-bed acute care medical center, Denver's 911 emergency medical response system, 8 family health centers, 15 school-based health centers, the Rocky Mountain Poison and Drug Center, the Denver Public Health Department, an HMO, and The Denver Health Foundation. As Colorado's primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year. Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE). "Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class."
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