You will also ensure the adviser is setup on the Quilter Financial Planning systems so they can complete fact finds, submit business and ensure the information in the back-office system will allow Quilter Financial Planning to match payments and pay the adviser.
This role forms a key part of the overall adviser on boarding experience so it is important that new applicants receive a positive, professional service. You will be trained on the process for ordering provider agent codes, how to initiate the various systems the adviser will use along with setting up the Quilter Financial Planning back office systems.
Quilter Financial Planning is part of Quilter, a leading provider of advice, investments and wealth management, with a portfolio over £118.7 billion of investments on behalf of over 900,000 customers worldwide (as at October 2019). Established in 2006, we've grown to become the UK's largest distributor of financial advice. In fact, over 3,000 advisers have chosen us as the place to develop and grow their businesses. Why, because we have the size, financial strength and people with the knowledge and expertise to help advisers achieve more. You won't just find diverse, talented and friendly teams here either. You'll also discover an inclusive culture and every opportunity for personal and professional development.
About the role
Processing Adviser appointments in a timely manner, as detailed in the service standards
Processing of Adviser Transfers and Role Changes in line with Regulatory requirements
Inputting data onto our "Back Office" systems and keeping the data up to date
Ensure agency codes are ordered in line with FCA approval and ready for the Adviser's appointment or transfer
Chasing Agency codes from product providers
Maintain accurate management information to track agency codes received
Provide firms and advisers with help and support and excellent customer service
Support advisers with any issue they may have submitting business or that may stop them writing business by liaising with product providers and lenders.
Working at all times in accordance with procedures, company policy and processes.
Working at all times lawfully and in accordance with the pre-defined regulatory, compliance and financial requirements e.g. Data Protection, Code of Conduct, Health and Safety and Financial Conduct Authority Standards.
Achieve Targets Set
The aim is for Initial checks and files to be set up within 24hrs of receipt
5 GCSE's grades A-C including Math's and English
A good understanding of Microsoft office
Excellent communication skills
Previous or current experience of working within Financial Services
Previous or current Data Entry experience
No matter what job you do you should feel valued and appreciated. That's why we offer a competitive total reward package, which enables our employees to share in the success they help to create.
Holiday: 26 days
Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it
Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions
Private Medical Insurance: Single cover as standard, cover can be increased at your own cost
Life Assurance: 4x your salary, cover can be increased at your own cost
Income Protection: 75% of salary payable after 26 weeks of absence
In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.
At Quilter, we're committed to creating an inclusive culture that embraces diversity. We promote equal opportunities and make sure no applicant receives less favourable treatment on the grounds of gender, marital status, nationality, ethnicity, age, sexual orientation, responsibilities for dependants, physical or mental disability. We select candidates for interview based purely on their skills, qualifications, experience and potential.