About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities & Our Ideal Candidate
Projection of a positive image
Maintain appearance of staff / facilities
Provide well managed, competent / customer-oriented staff
Participate in community affairs in catchment area
Manage and maintain a team of top-quality RMs and support staff to gain the perception of having the best PrB personnel in the market
Acquire new business through marketing/solicitation effort
Expand on existing customer relationships
Refer potential customers to other units
Target allocation for individual sales, counter sales and bulk deal sales
Daily activity plan for branch sales on customer contact, follow-up calls, localised DM etc
Weekly meeting to review past week result, plan and set focus for coming week
Customer account servicing
Provide accurate transaction, services within efficient guidelines
Provide account maintenance support
Provide top quality service to customers
Customer information and assistance
Provide financial services information
Solve customer problems/queries
Generate revenue through sales volume, customer acquisition, retention, relationship enhancement and new market segment penetration
Create a positive and energetic working environment
Build a strong and capable working team
Develop staff for succession plan with the support of HR
Ensure all security measures are in place
Ensure compliance of Management Manual, Operating Manuals and Bank's laid down procedures
Comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
Comply with all relevant policies and procedures covering regulatory, local and grou requirements
Compliance and Risks
To ensure that control procedures outlined in various BOCs or Procedure Manuals are fully implemented, and ensure staff compliance with the same.
To comply with the control requirements in the laid down procedures or Manual relevant to job responsibilities.
Sales performance of the Branch in terms of new sales revenue, footing growth achievement, number of customers/accounts and the total business portfolio as per agreed business targets.
Branch's service standard to ensure quality, excellent and responsive service is being provided to customers.
Branch's operational compliance & efficiency and expenses control.
Branch's staff engagement , motivation and training/development.
Branch's business referral capabilities.
Conduct & behaviours.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.