Accomplishes business objectives by identifying deficiencies within business operational workflow and develops new best practices, ensuring optimal business effectiveness. Responsible for standardization of best practices throughout all clinics, especially with the introduction of the Ambulatory Electronic Medical Record (EMR). Assists Informatics Team in organizing and leading front office and billing content development and operational processes, structures, and maintenance within all interfacing systems. Works collaboratively with Medical Practice Management Team, Urgent Care, Sleep Lab, and other departments in problem solving and assists with resolution. Assists in developing and maintaining proper security measures as required under HIPAA and other regulatory bodies. Collaborates with the Ambulatory Teams.
Bachelor's Degree in computer science, business, Informatics, or equivalent required
Minimum Work Experience
Medical office experience with 3-5 years of increasing responsibility preferably in a pediatric setting.
3-5 years experience in an IT or ambulatory setting required.
Experience in Informatics also preferred.
Required Licenses/Certifications for position
Required Skills, Knowledge, and Abilities
Change agent. Ability to impart information with effective communication and presentation skills to various audiences.
Strong attention to detail
Must be able to work with users, physicians, and developers to convey the requirements and be assertive to build consensus without compromising the quality of the system.
Leadership quality is very important.
Experience with eClinical Works, Meditech, QRS or LLS will be beneficial to this role.
Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
Medium lifting, pushing and pulling is required for 20-50 lbs occasionally, 10-20 lbs frequently and 10 lbs constantly to move objects. Sudden emergency situations have the potential for exposure to lifting or moving of up to 100 lbs. Frequent bending, walking, sitting, squatting, reaching and standing are required. Keyboard/computer use and/or repetitive motions may be required.
Internal Number: 8183
About East Tennessee Children's Hospital
East Tennessee Children's Hospital is a 152-bed hospital certified by the state of Tennessee as the only Comprehensive Regional Pediatric Center in East Tennessee and is accredited by the Joint Commission. As a Comprehensive Regional Pediatric Center, Children's Hospital offers full capabilities to care for seriously ill children in a unique pediatric environment and offers the services of many different pediatric subspecialties. Children's Hospital works jointly with the University of Tennessee Medical Center to ensure that injured children in this region receive trauma care at the institution most appropriate for the child's needs. We also assist smaller hospitals by providing pediatric health care training opportunities.