Under the direction of Business Development and in compliance with the organization's policies and procedures,
ensures seamless patient transition into agency’s services by interfacing with hospital/facility staff, physicians, and
families to coordinate and facilitate patient referrals.
Avow is a Tobacco Free Organization which includes but is not limited to cigarettes, electronic cigarettes, vaping, cigars, cigarillos, pipes, chewing tobacco, snuff, dip, and loose tobacco smoked via pipe or hookah.And due to the above, Avow will only hire Nicotine Free individuals.
This Position is Full Time. M-F some weekends
Instruct staff on their responsibility in following the Compliance and Ethics Program.
Detect non-compliance and follow up as appropriate with coaching, education and counseling.
Completes annual and as needed supervisory visits and annual evaluations.
Acknowledges staff when providing excellent care and receiving customer compliments.
Develops, directs, and evaluates high quality, professional services.
Seeks out new innovative methods and sources to build the volume and broaden the scope of admissions services.
Maintains trending data and reports, analyzes trends and implements actions to improve referral management process.
Acts as the in-office clinical leader to represent the agency via telephone with referrals for patient care from physicians, hospitals, facilities, and other sources in the community.
Responds to communication regarding potential referrals for services with an extremely customer friendly and professional service orientation at all times.
Applies professional expertise to accurately completing referral documentation as necessary to facilitate the admission process.
Reviews documentation, including orders, and contacts referral sources for clarification of orders or other documentation to determine clinical eligibility for hospice care.
Ensures contact with patient/family as soon as possible after referral is received.
Ensures all appropriate pharmacy, medical equipment, and supplies are coordinated.
Works closely with leadership and peers to run the day-to-day business development operations.
Works closely with Medical Directors and clinical leadership to facilitate discussion about referrals during the referral-to-admission process.
Builds strong working relationships with hospitals, nursing facilities, home care agencies, and business and professional organizations to foster the mission of the organization.
Incorporates best practice to meet organizational and patient care needs.
Ensures that appropriate staffing levels are maintained in all areas of responsibility.
Coordinates all survey processes, including State, Federal, Joint Commission and others as needed.
Continuously seeks ways to improve the referral, admission processes and delivery of care.
Oversees the processing of admissions in HCHB, participating in the process as need arises.
Identifies and implements innovations in practice.
Provides leadership and support to nurses and referral coordinators.
Works in collaboration with medical staff, directors, managers, administrators and clinical staff to form good working relationships, promote and perform best practices and achieve departmental and organizational goals.
Assists staff in identifying and prioritizing problems, implementing solutions and evaluates effectiveness.
Provides professional coaching and mentoring to the staff.
Assesses learning needs of direct reports and provides learning resources to meet those needs.
Objectively interprets Hospice policy and guidelines to managers and staff.
Delegates authority and gives clear instructions and expectations to staff.
Acts in a leadership role and consistently contributes to attainment of department and organizational goals.
Develops policies, procedures, processes necessary to meet standards and regulatory guidelines.
Identifies methods to effectively manage health care costs.
Supports staff in their participation in organizational and professional activities.
Collaborates with marketing team to support outreach initiatives targeting professional referral sources.
Meets goals and expectations regarding conversion rate and admission budget.
Other duties as assigned, including admitting patients, if needed to meet the agency’s commitment to the community.
We embrace change and are always looking at creative ways to solve problems and serve new populations.
We are honest, hardworking, fiscally responsible professionals driven solely by the well-being of our patients, their loved ones, and the communities we serve.
We know we cannot achieve everything we want without working hand-in-hand with each other, with our healthcare partners, and with the community.
We believe in the importance of celebrating life and relationships.
We believe it is important not only to serve the community but to educate community members about our services and the role we can play at the end of life.
Knowledge of basic typing skills, data entry and word processing software. Database software, EMR software, and
general knowledge of Microsoft Office applications is required.
Manages clinical liaisons, Patient Access Center staff, and admission nurses staff. Is responsible for the overall
direction, coordination, and evaluation of Clinical Liaisons, Patient Access and Admissions. Carries out supervisory
responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include
interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance;
rewarding and disciplining employees; addressing complaints and resolving problems.
Bachelor’s degree from a four-year college with 2-3 years hospice/home care and management experience or
equivalent education/experience combination considered. Master's degree from four-year accredited college or
university with hospice/home care and management experience preferred.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business
community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability
to effectively present information to top management, public groups, and/or boards of directors.
Certificates, Licenses, Registrations:
Valid Florida driver’s license; licensed as a registered nurse in the State of Florida. Certification as Hospice and
Palliative Care Nurse required within two years of position.
(The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.) While performing the duties of this job, the employee is regularly
required to use hands to finger, handle, or feel; talk or hear; and taste or smell. The employee frequently is required to
sit and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop,
kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or
move up to 50 pounds. Must be able to turn, move, and lift patients without restriction. Specific vision abilities
required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability
to adjust focus.
(The work environment characteristics described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with
disabilities to perform the essential functions.) While performing the duties of this job, the employee is occasionally
exposed to outside weather conditions. The noise level in the work environment is usually moderate. Must be able to drive at night. Must be comfortable driving in traffic and varying weather conditions.
Compensation and Benefits:
This is only a summary of our employee benefits; it is subject to change.
Medical insurance (PPO) with prescription drug co-pay or HDHP w/HSA
Life and accidental death/dismemberment insurance (company paid)
Long term care insurance (company paid)
Retirement savings plan (TSA/403(b) matching program)
Short and long term disability insurance (company paid)
LegalShield (identity protection and more)
Bereavement leave for family and pets
Credit union availability
Employee Assistance Program
Paid time off
In-house continuing education opportunities
Discounted membership at local area Fitness Center
Other employer-sponsored activities
Internal Number: PAM1
About Avow Hospice Inc.
Avow was founded in 1983 as Collier County's original, nonprofit hospice. Today, Avow's companies care not only for those who are terminally ill, but also for those who have serious and chronic illnesses or who have suffered great loss. The Avow companies are:
Avow® Hospice, Inc., a not-for-profit hospice, serving Collier County, Florida since 1983. (Florida Hospice License #5022096.) Avow Hospice, Inc. was formerly known as Hospice of Naples, Hospice of Marco Island and Hospice of Immokalee.
Avow® Care Services, Inc., a not-for-profit organization devoted to providing palliative medicine services in Collier County, Florida. Avow Hospice, Inc. is accredited by the Joint Commission.