1. Investigates and analyzes user issues concerning system deficiencies and determine appropriate action. 2. Provides system services for stakeholders and intended end users. Applies software upgrades, security patches , and performance planned maintenance; install, configure, and maintain operating systems and applications 3. Resolves programming problems to minimize harm to affected users data loss. 4. Incorporates updates into existing systems to eliminate operational deficiencies, and errors, improve overall performance, and increase efficiency of operations. 5. Reviews productivity reports and problem records to evaluate performance of computer system. 6. Reviews computer system capabilities, workflow, and scheduling limitations to determine if requested changes to operating system are possible. Make recommendations. 7. Designs and documents system procedures. Briefs users on changes and new system capabilities. Train users, to use system software. 8. Researches new tools, processes, and technologies. 9. May perform other duties as assigned.
Preferred Education: Experience in a healthcare environment and working knowledge of regulatory and compliance agencies including HIPAA, Joint Commission, NCQA (HEDIS), PCMH.
Preferred Education, Experience and Skills: Experience in a healthcare environment and working knowledge of regulatory and compliance agencies including HIPAA, Joint Commission, NCQA (HEDIS), PCMH.
Required Skill/ability 5: Excellent verbal and written communication skills and a demonstrated ability to express complex ideas and processes in clear and concise ways. Strong problem solving skills. Comfortable and confident recommending solutions to end users at all levels. Excellent interpersonal skills and the ability to work effectively with diverse professional groups.
Posting Position Title: Systems Programmer 1
Required Skill/ability 3: Demonstrated abilities with Health Information Systems, as well as with EPIC, GE Centricity Business application, GE Desktop Services, Hyper-V, Azure, Enterprise RX or similar. Strong computer skills: Microsoft Active Directory, Windows Server 2008, Server 2012, Server 2016, Server 2019, Microsoft SQL Server, Windows 8 Enterprise, Windows 10.
Work Week: Standard (M-F equal number of hours per day)
University Job Title: Help Desk Support Specialist
Required Skill/ability 1: Strong background in the support and configuration of Microsoft Windows Server 2008, 2012, 2016 and 2019; Windows 7 Enterprise, Windows 10 OS. Strong background in the implementation and maintenance of virtual servers and desktops using VMware, VSphere and View Manager.
Required Skill/ability 4: Accomplished PC user with advanced proficiency in all Microsoft desktop applications, Excellent verbal and written communication skills and a demonstrated ability to express complex ideas and processes in clear and concise ways. Excellent organizational, analytical and problem-solving skills. Excellent attendance, punctuality and reliability.
Required Skill/ability 2: Ability with Microsoft Active Directory, Group Policy, Dell Storage Area Networking (Equallogics, EMC series). Working technical knowledge of Ethernet, IP, DNS, DHCP and networking standards and concepts. Well-developed understanding of Information Security compliance. Knowledge of HIPAA regulations.
Bachelor's degree. Two years of experience as a systems programmer with knowledge of one or more high level languages, or an equivalent combination of education and experience.
Internal Number: 61747BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.