Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo's more than 70 million global customers. The Messaging eDiscovery team is responsible for the collection of Electronically Stored Information (ESI) from Corporate production messaging products which include Microsoft Exchange, Skype for Business, Bloomberg, Symphony, etc. We support the Wells Fargo Legal Discovery Team, Regulatory Compliance teams and the Computer Crimes and Forensics Investigations Team as well as partner closely with the IT eDiscovery Services team. The team is composed of Case Managers, Collectors and Project Support staff. On a daily basis we receive confidential requests from our internal customers asking for ESI for a specific set of team members, addresses and dates. The requests are reviewed, researched, data collected, documented and shipped to the next team or vendor for processing. The work performed utilizes internally created and vendor supplied user interfaces as well as creation and running of scripts. EDiscovery Case Manager
This person will be part of a Case Management team consisting of Senior Case Manager and Junior Case Manager. The Senior Case Manager will provide the necessary training and support as the person grows into the roll in addition to many other duties. The Junior Case Manager is a collector that also preforms case management duties twice a week. The Case Manager roll is key to the EDiscovery team as it is the point roll for all requests and communications with Legal, Compliance and CCFIT. The Case Manager is responsible for reviewing the requests to ensure all necessary data is provided, researching the request, assigning out to collectors and monitoring progress for completion.
Required Qualifications
- 3+ years of systems support analysis experience
- 1+ years of experience working in a legal department, legal firm or eDiscovery firm
- 2+ years of process definition and documentation experience
- 2+ years of data collection and reporting experience
Desired Qualifications
- A BS/BA degree or higher
- Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
- Ability to handle confidential material in a professional manner
- Ability to manage multiple and competing priorities
- Ability to provide strong customer service and develop customer relationships
- Ability to take on a high level of responsibility, initiative, and accountability
- Ability to work with limited supervision
- Excellent verbal, written, and interpersonal communication skills
- Intermediate Microsoft Office (Word, Excel, and Outlook) skills
- Strong attention to detail and accuracy skills
- Strong collaboration and partnering skills
- Strong organizational, multi-tasking, and prioritizing skills
- Ability to assess current processes/procedures and make recommendations for efficiency
Other Desired Qualifications
- Exercises discretion regarding research inquiry actions to identify, evaluate and take necessary actions on an individual request basis.
- Responsible for preparing research documentation and inputting collection needs into request management team site and assigns out cases to collection team based on case workload
- Knowledge and understanding of eDiscovery early case assessment, EDRM and Data culling tools
- Utilizes extensive knowledge of Wells Fargo communication systems, processes and contacts as resources for conducting research.
- May act as a person most knowledgeable of communication systems with legal counsel and national discovery counsel.
- Provides backup support for other team members within Case Management roles
- Acts as a liaison between Legal Discovery Team and case collections team at case inception and should issues arise preventing or delaying discovery along with solutions and controls to prevent future incidents.
- Participates in messaging change control review sessions to identify changes that may potentially affect eDiscovery procedures and ensure that all testing has been completed before implementation
Job Expectations
- Ability to work additional hours as needed
- Willingness to work on-site at stated location on the job opening
Street Address
NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC
MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN
Disclaimer
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
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