Responsible for the creation, implementation, maintenance, performance, production support and documentation of various departmental and enterprise-wide application systems. This includes but is not limited to the installation, modification, and testing of new and/or upgraded applications (packages or home grown), operating systems, file structures, hardware, communication devices, and productivity tools. Applies analysis techniques and procedures to gather and then translate business requirements into functional/technical specifications and designs. Using functional specifications and designs, produces all or part of the deliverables. Maintains databases and application system code.
This position will routinely interact with clients – typical clients supported are research administrators, policy coordinators, institutional review boards and board members, faculty, researchers, technologists, and trainers. The Research Environment Systems team, a small team, works across a decentralized environment to provide centralized services. The position should have experience in all phases of SDLC as their tasks will require they work across all phases to be successful. Depending on the task and project involved the position may be expected to lead, work as part of a team, or work individually to complete the work as necessary. The position should be comfortable carrying out tasks with limited guidance
Under limited guidance, responsible for full life-cycle of small to medium sized moderately complex projects. Demonstrates strong ability in technology and/or strong understanding of the business/clinical/education process. Builds and maintains client relationships through positive interactions.
The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.
Position is responsible for analysis, design, development, implementation, testing and support of systems maintained by the University Information Systems team, including research compliance and administrative systems. Other tasks may include:
Design, develop and install web based solutions
Provide ongoing maintenance, support and enhancements in existing systems
Create technical documentation including, but not limited to: systems specifications, design documents, maintenance/install guides, user flows, wireframes, and support guides.
Configure software systems to match stakeholder requirements
Develop, manage and execute test plans to ensure delivery of system requirements and desired results are achieved; Facilitate end-user and integrated testing of business solutions.
Generate test scripts and perform test analysis. Test scripts will be manual or automated.
Work closely with project managers, analysts, customers and project team to scope, estimate, build, and deploy quality solutions
Work with vendors to resolve problems as needed
Lead portions of large tasks or projects
Maintain familiarity with installed software standards and procedures and evaluate other tools to determine the appropriate fit into application development
Conduct peer reviews including design and code reviews to learn and consistently apply standards and best practices
Describe the specific devices, software, projects for which the position is responsible:
Position will be responsible for the research administration systems within the IT@JH University Information Systems team portfolio. These systems are web-based workflow management and automation systems used by researchers and administrators for research administration and compliance. These solutions are primarily built on the Huron Development Platform and configured to meet institutional requirements. Examples include:
eIRB, eHIRB - The School of Medicine's Electronic Institutional Review Board (eIRB and JHSIRB) and the Electronic Homewood Institutional Review Board (eHIRB) are online, web-based, systems for the submission, review and tracking of human subjects research protocols.
eDisclose - An Electronic Outside Activity and Financial Conflict of Interest system. This online system allows for the submission, review and tracking of outside activities and interests of faculty and staff.
MyRAP - JHU's university-wide My Research Agreement Place is an online portal for PI's and their administrative partners to track the status of their research agreements being worked by the ORA offices.
eISCRO - JHU's Electronic Institutional Stem Cell Research Oversight Committee is an online system for the submission, review, and tracking of stem cell protocols and study events.
In addition, the applicant will be expected to work on all current and future applications, systems and projects as undertaken by the team.
Describe scale/size of area, project and/or system supported (# of users, # of servers, # of machines, # of systems supported, transaction volume, # of schools/areas that use system, # of environments, geography, # of interfaces/integration with other systems, etc.):
Systems supported are utilized across the enterprise and are responsible for processing thousands of protocols and research related transactions. These systems support a diverse and evolving regulatory space to which compliance is critical.
ANALYSIS AND REQUIREMENTS GATHERING
Define moderately complex business/clinical/education problems by meeting with clients to observe and understand current processes and the issues related to those processes. Provide written documentation of findings to share with the client and other IT colleagues.
Gather moderately complex system requirements by meeting with clients and researching existing technology to understand the business requirements and possible solutions for new applications.
DESIGN AND DEVELOPMENT
Develop detailed tasks and project plans by analyzing project scope and milestones for moderately complex projects in order to ensure product is delivered in a timely fashion according to software lifecycle standards.
Write functional/technical specifications by taking the provided moderately complex system requirements and putting them into functional and technical descriptions for use by programmers and business analysts to develop technical solutions.
Develop/change data input, files/database structures, data transformation, algorithms, and data output by using appropriate computer language/tools to provide technical solutions for moderately complex application development tasks.
Document code and associated processes by adhering to development methodologies, adding code comments and appropriate documentation to various knowledge-based system(s) to simplify code maintenance and to improve support.
TESTING AND DOCUMENTATION
Create and document moderately complex test scenarios using the appropriate testing tools to validate and verify application functionality.
Test all changes by using the appropriate moderately complex test scenarios to ensure all delivered solutions work as expected and errors are handling in a meaningful way.
Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end-user references.
IMPLEMENTATION AND MAINTENANCE
Implement changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors of the solution.
Monitor changes and resolve moderately complex problems by responding as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution.
Provide support by triaging and resolving moderately complex issues to ensure prompt, effective service.
Bachelor’s degree required. Additional experience may be substituted for education.
Three years of related work experience with computer systems and applications. Additional education may substitute for experience.
Equivalency Formula: 30 undergraduate degree credits or 18 graduate degree credits = 1 year of experience. For jobs where equivalency is permitted, up to two years of non-related college coursework may be applied towards the total minimum education/experience required for the respective job.
Preferred Job Qualifications:
Knowledge in the assigned application as well as the platform on which it runs.
Must demonstrate strong critical thinking and analytical reasoning skills.
Ability to work on multiple priorities effectively.
Ability to prioritize conflicting demands.
Ability to execute assigned project tasks within established schedule.
Ability to work collaboratively in a team environment.
Ability to communicate effectively in the service of users and colleagues.
Writes and communicates clearly and concisely.
Possesses sound documentation skills.
Ability to maintain confidentiality.
Must demonstrate exemplary customer service skills
Special Knowledge, Skills, and Abilities:
2 years of web development (HTML, CSS, .Net) experience
Experience with source code tools (Git, TFS, SVN)
Knowledge of and experience using reporting tools such as: Microsoft SQL Reporting Services, Tableau, or Power BI
Ability to communicate effectively and work collaboratively with disparate clients from business stakeholders to technical developers
Excellent written and oral presentation skills;
Knowledge of and experience with research administration systems, student information systems, or higher education industry,
Knowledge of and experience developing with the Huron Portal platform
Knowledge of and experience using testing tools such as: HP Quality Center, HP UFT, Cross Browser Testing, Selenium
Knowledge of and experience using Confluence and/or Jira
Knowledge of and experience using Microsoft SharePoint, Visio, and Office Suite
Knowledge of and experience with DevOps practices
Classified Title: Sr. Programmer Analyst Role/Level/Range: ATP/04/PD Starting Salary Range: Commensurate with Experience Employee group: Full Time Schedule: Mon-Fri, 8:30a-5:00p Exempt Status: Exempt Location: 02-MD:Mount Washington Campus Department name: 10000020-IT@JH University Information Systems Personnel area: University Administration
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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