Clinical Research Coordinator A/B

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Pennâ™s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

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Job Description Summary

Job Description

Under the supervision of a PAIR Center Assistant Director, the experienced coordinator will lead initiatives to develop culturally-appropriate bilingual educational materials for study subjects and lung cancer screening clinic staff. The coordinator will develop protocols for a bilingual study hotline and provide ongoing telephone support to older patients who are Hispanic, Black, low socioeconomic status, or from a rural residence. The coordinator will work directly with the research investigators and study team, while also interacting by phone regularly with study subjects and health system personnel across four health systems nationally. Under direction of the Engagement Lead, the coordinator will also help support broader engagement efforts such as liaising with our Stakeholder Advisory Committee and conducting focus groups with patients.

The coordinator will show vigilance in patient safety, protocol compliance, and data quality and be required to act autonomously in his/her decision-making.  The Coordinator will assist the study team to update all regulatory clinical trial documents and protocols. This involves performing all IRB modifications following the initiation of the study, preparing for continuing reviews, and coordinating with external IRBs. This position will require the coordinator to participate in weekly research updates to the study team.

• CRC A responsibilities:

• Develop patient educational materials
• Answer calls to the patient hotline, and triage appropriately
• Timely study payments
• Enter lab orders, and receive lab results, in the Quest portal
• Data management in the online research platform, Way to Health
• Coordinate mail-out of customized patient materials
• Coordinate with vendors (e.g., Spanish translation services, etc.)
• Develop iPad ownership manual and order/distribute iPads
• Contact Penn patients who have a lung cancer screening order but who missed appointments
• Assist with IRB compliance and regulatory documents, as needed

CRC B responsibilities:

• Integrate with the data management team â“ including the PAIR Data Core, Way to Health team
• Assist to build, refine and test study materials in the online research platform, including the Patient Portal, Surveys, and Messages  
• Develop research manuals for interacting with the Way to Health platform staff â“ including study payments, entering lab orders, telephone scripts
• Produce monthly reports for distribution to health system personnel
• Liaise with the project management team to assist coordinating activities across 5 health systems (50 clinics), laboratories, vendors, and the Stakeholder Advisory Committee
• Answer incoming questions from clinic staff about the intent of study, study design, protocols
• Lead coordinator for questions related to the FutureMe mobile application
• Answer calls to the patient hotline, and triage appropriately

QUALIFICATIONS:

CRC A: A Bachelorâ™s degree and 1-3 years of clinical trial/clinical research experience is required. Spanish fluency is preferred. Experience working with institutional review boards and human research subject protection regulations is preferred.

CRC B: A Bachelorâ™s degree and 2-4 years of clinical trial/clinical research experience is required. Spanish fluency is preferred. Masterâ™s degree preferred. Prior experience with community engagement or project management is preferred.  Experience with institutional review boards and human research subject protection regulations is required.

Strong computer skills are essential. Candidate must be comfortable and willing to speak regularly with older, underserved patients on the telephone. Candidates must have excellent communication and interpersonal skills; highly organized; attentive to detail; ability to multi-task; and flexibility to shift focus between multiple projects as needed. Position contingent upon funding.

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Affirmative Action Statement 
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements 
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.