Job Requisition Number: 27382. This position performs a variety of responsibilities related to receivable management, system administration, and internal/external user support. The incumbent makes recommendations with consideration of campus policies, procedures and business processes. Recognized as one of the primary subject matter expert related to receivables, the analyst provides analysis, guidance, oversight and training to ensure accurate, timely and efficient billing and receivables management.
Responsibilities include the processing and servicing of a variety of operational and financial transactions and services related to accounts receivable, collections, data collection and data entry, analysis, review and control, customer servicing, and reporting.
•Provides direction and oversight to decentralized campus departments, cross-functional project teams, and internal staff related to a wide variety of accounts receivable occurrences. •Creates and analyzes reports to include performance metrics, trends, and projections in billing, collections, and bad debt. •Evaluates risks, impacts and efficiency of current and proposed business rules and processes. Makes recommendations to management and user departments for enhanced financial procedures and/or services. •Ensures that financial processing functions which may include accounts receivable, billing, cashiering and collections are performed by lower level staff with accuracy and that daily operations run smoothly. Train internal staff and create an effective teamwork environment •Identifies, assesses, recommends, and implements changes to ensure central campus receivables system(s) and financial processes maintain compliance with Federal, State, and University requirements, internal financial/audit policies, sound accounting practices, and strong operating controls. •Supports 25+ campus departments using central receivables system(s) for various types of revenue generation and debt recovery activities. •Gathers and evaluates new and changing campus departmental needs and business requirements; works with business systems analyst to configure system and rollout to end users. •Reviews and approves financial data and transactions. Troubleshoots data discrepancies and implements corrective actions. •Recommends, implements, and documents quality customer service standards and procedures to affect various constituencies, including campus departments, students external customers (individuals and entities), and central unit. •Researches and resolves escalated, complex, exceptional and sensitive receivables situations. •Develops website information, marketing materials, training and user guides, and other communications. Chairs user group. •Special projects, support for other sub-units within the department, professional development.•Thorough knowledge of financial processes, policies and procedures, especially in the areas of accounts receivable, billing, and collections. •Experience working with complex financial data management and reporting systems. •Broad knowledge of financial transactions, as well as related policy, accounting, and regulatory compliance requirements. •Proficient in use of Microsoft Office and common desktop/web applications. •Hands-on experience with PeopleSoft Billing and Accounts Receivable modules. •Expert knowledge of PeopleSoft Query tool. •Working knowledge of PeopleSoft General Ledger and Cashiering modules and Financials table structure. •Understanding of reconciliation techniques and data integrity validation. •Experience assessing, designing and implementing business processes and procedures by leveraging technology for optimal effectiveness. •Leadership skills to provide guidance to professional and support staff. •Publish-ready writing skills; experience producing written materials for broad audiences. •Verbal skills to effectively communicate in a wide variety of situations. •Strong interpersonal skills to engage successfully with a variety of constituencies. •Ability to exercise good judgment and make sound decisions. •Ability to manage responsibilities independently to conclusion. •Ability to perform consistently in an environment of competing demands, frequent interruptions, and fluctuating priorities. •Experience conducting research, analyzing trends and developing meaningful operational metrics. •Ability to plan strategically and establish goals; project management skills to accomplish goals and activities within time/resource constraints. •Sophisticated service orientation. •Ability to develop original ideas to solve problems. •Bachelors degree in related area and/or equivalent experience/training.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.